Return & Exchanges
We want you to be completely satisfied with your robotic automation solutions. Learn about our hassle-free return and exchange process.
Customer satisfaction guaranteed
Our Promise
At Just BLR Matrix, we stand behind the quality of our robotic automation solutions. If you're not completely satisfied with your purchase, we're here to make it right.
30-Day Window
Returns accepted within 30 days of delivery
Easy Process
Simple online return and exchange requests
Quality Guarantee
Full refund for manufacturing defects
Return Eligibility
To ensure a smooth return process, please review our eligibility criteria before initiating a return request.
Returnable Items
- • Unused products in original condition
- • Items with manufacturing defects
- • Wrong product or specifications shipped
- • Damaged during shipping
- • Standard product variations
Non-Returnable Items
- • Custom-configured robotic solutions
- • Used or installed equipment
- • Items damaged by customer misuse
- • Modified or altered products
- • Products beyond 30-day window
Return Process
Follow these simple steps to initiate your return or exchange. Our customer service team is here to assist you throughout the process.
Contact Customer Service
Email us at info@justblr.com or call with your order number and reason for return.
Receive Return Authorization
We'll provide a Return Authorization Number (RAN) and detailed return instructions.
Package & Ship
Pack the item securely in original packaging and ship to our designated return address.
Processing & Refund
Once received and inspected, we'll process your refund within 3-5 business days.
Exchanges
Need a different configuration or model? Our exchange process makes it easy to get the perfect solution for your needs.
Exchange Options:
Size Exchanges:
- • Different size of same product
- • Subject to availability
- • Price difference may apply
- • Same return window applies
Product Exchanges:
- • Different product of equal/higher value
- • One-time exchange per order
- • Additional payment if required
- • Subject to stock availability
Refund Policy
Refunds are processed promptly once your returned item is received and inspected by our quality team.
Refund Timeline:
- • Inspection: 1-2 business days
- • Refund processing: 3-5 business days
- • Bank credit: 5-10 business days
- • International orders: 7-14 business days
Refund Method:
- • Original payment method used
- • Full product amount refunded
- • Original shipping charges non-refundable
- • Return shipping cost deducted (if applicable)
Return Shipping
Return shipping arrangements depend on the reason for return and your location. We strive to make the process as convenient as possible.
Shipping Costs:
Need Help with Returns?
Our customer service team is ready to assist you with returns, exchanges, and any questions about our policies. We're here to ensure your complete satisfaction.
Just BLR Matrix
Email: info@justblr.com
Phone: +91 94296 90754
WhatsApp: +91 94296 90754
Address: Just BLR Matrix, Bangalore, Karnataka, India
Hours: Monday-Friday 9:00 AM - 6:00 PM IST